Returns

Returns & Refunds policy

At Carta Bella Designs, we strive to ensure your satisfaction with every purchase. Please review our refund policy for both digital and physical products below:

Digital Products

• Non-Refundable: Due to the nature of digital products, all sales are final. Once a digital product is purchased and downloaded, it cannot be returned or exchanged.

• Defective Products: If you experience any issues with a digital product (e.g., corrupted files), please contact our customer service within 7 days of purchase. We will provide a replacement or a store credit at our discretion.

Non Digital Products

• Refund Period: You may return physical products within 30 days of receipt for a full refund.

• Condition: Items must be unused, in their original packaging, and in the same condition as received.

• Return Process: To initiate a return, please contact our customer service for a return authorization and instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Refund Processing: Once we receive your returned item, we will process your refund within 7-10 business days.

Exceptions

• Certain items may be marked as non-returnable or non-refundable. Please check the product description for details.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at [contact information].